Privacy Policy

1. Information We Collect

We collect information in two ways:

Information You Provide Directly

When you fill out a contact or estimate request form on our site, we collect the information you submit - typically your name, phone number, email address, and a description of your service request. We use this information solely to respond to your inquiry and schedule service.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may collect data such as your IP address, browser type, operating system, pages visited, and the date and time of your visit. This information is used in aggregate to understand how visitors use our site and to improve its content. It is not used to identify you personally.

2. Cookies and Tracking Technologies

Our website may use cookies - small text files placed on your device - to support basic site functionality and analytics. We may use third-party analytics tools (such as Google Analytics) that place their own cookies to help us understand site traffic and usage patterns.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some features of the site may not function correctly. We do not use cookies to serve targeted advertising.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your service requests and inquiries.
• To schedule free estimates and communicate about your project.
• To improve our website content and user experience using aggregated analytics data.
• To comply with applicable laws and regulations.

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not send unsolicited promotional emails or text messages.

4. Third-Party Services

Our contact forms are provided by Tally (tally.so), a third-party form service. Information you submit through those forms is processed by Tally in accordance with their own privacy policy. We recommend reviewing Tally's privacy policy at tally.so if you have questions about how your form submission is stored. We may also use Google Analytics or similar services to analyze site traffic. These services have their own privacy policies and data practices.

5. Data Retention

We retain contact information you submit for as long as is necessary to fulfill your service request and maintain reasonable business records. If you would like us to delete your information, contact us at the email address below and we will remove it from our records within a reasonable time, except where retention is required by law.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of any marketing communications (though we do not send unsolicited marketing).

To exercise any of these rights, contact us using the information in Section 8 below.

7. Security

We take reasonable precautions to protect the information you submit through our website. Our site uses HTTPS encryption for data in transit. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use caution when sharing personal information online.

8. Contact for Privacy Concerns

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Lake Elsinore Tree Services

708 W Heald Ave, Lake Elsinore, CA 92530

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.